Last updated: 8 September 2026
Uniti Heat Ltd (“Uniti Heat”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, uniti-heat.com (the “Website”), contact us, use our services, or sign up to receive communications from us.
Please read this Privacy Policy carefully so that you understand how we use your information and the rights you have in relation to it.
1. Who we are
Uniti Heat Ltd is the data controller responsible for your personal information.
Uniti Heat Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Company number: 13925840
Email: info@uniti-heat.com
Telephone: 0203 8272 064
If you have any questions about how we use your personal information, please contact us using the details above.
2. What personal information do we collect?
Depending on how you interact with us, we may collect the following information:
- Name
- Job title and organisation
- Email address
- Telephone number
- Business or correspondence address
- Information you provide when contacting us or making an enquiry
- Information relating to projects or services you discuss with us
- Your communication preferences
- Information you provide when subscribing to our email updates
- Information about how you interact with our emails, where applicable
- Information about how you use our Website, including technical information, cookies and similar technologies
We do not intentionally collect special category personal information through our Website unless there is a specific reason to do so and an appropriate lawful basis applies.
3. How do we collect your information?
We may collect personal information:
- Directly from you when you contact us;
- When you complete a form on our Website;
- When you sign up to receive email updates;
- When you request information, advice or services from us;
- When you communicate with us by email or telephone;
- When you interact with our Website; and
- Through cookies and similar technologies, in accordance with our Cookie Policy.
We may also receive information from third parties where this is lawful and appropriate, for example from business contacts, professional networks or publicly available sources.
4. How do we use your personal information?
We may use your personal information to:
- Respond to enquiries and requests;
- Communicate with you about our services;
- Provide information, advice or support you have requested;
- Discuss and manage potential or existing projects;
- Provide our professional services;
- Maintain our business relationships;
- Send relevant email updates and industry information where you have signed up to receive them;
- Manage your communication preferences;
- Understand how our communications are being used and improve them;
- Operate, maintain and improve our Website;
- Manage Website security;
- Meet our legal and regulatory obligations; and
- Establish, exercise or defend our legal rights where necessary.
We will only use your personal information for purposes that are compatible with the reasons for which it was collected, or where we have another lawful basis for doing so.
5. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us your consent to use your information for a particular purpose, such as signing up to receive marketing or email updates.
You can withdraw your consent at any time.
Contract
Where processing your information is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.
Legal obligation
Where we need to use your information to comply with a legal or regulatory obligation.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include managing business relationships, responding to enquiries, improving our services and Website, maintaining security, and communicating with existing business contacts where permitted by law.
6. Email updates and newsletter
If you choose to sign up to receive email updates from Uniti Heat, we will collect the information you provide, such as your name and email address, to send you relevant information about Uniti Heat, our services, heat networks, industry insights and other related information.
Where required, we will rely on your consent to send these communications.
We use Mailchimp, provided by The Rocket Science Group LLC, to manage and deliver our email communications. Your name, email address and relevant communication preferences may be transferred to and processed by Mailchimp on our behalf for the purposes of managing subscriptions, sending emails and managing communication preferences.
We may also receive information about how recipients interact with our emails, such as whether an email has been opened or whether links have been clicked, where this is permitted by applicable law. We use this information to understand engagement and improve the relevance of our communications.
You can unsubscribe from our email communications at any time by using the unsubscribe link included in our emails or by contacting us at info@uniti-heat.com.
Unsubscribing from marketing or newsletter communications will not affect other communications that we may need to send you for legitimate business, contractual or legal reasons.
For further information about how Mailchimp processes personal information, please refer to Mailchimp’s privacy information.
7. Who do we share your information with?
We may share personal information with trusted third parties where necessary to operate our business or provide our services.
These may include:
- Website hosting and technology providers;
- Email marketing and communication providers, including Mailchimp;
- IT, security and software providers;
- Professional advisers, such as legal, accounting or other professional advisers;
- Service providers working on our behalf;
- Government bodies, regulators, law enforcement agencies or other authorities where we are legally required to do so; and
- Other parties where you have asked us to share your information or where this is otherwise lawful.
We do not sell your personal information.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
8. International transfers
Some of the organisations we use to provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information continues to receive an appropriate level of protection under applicable data protection law.
This may include relying on an adequacy decision or using appropriate contractual or other safeguards where required.
9. How long do we keep your information?
We keep personal information only for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, accounting, contractual or reporting requirements.
The length of time we retain information will depend on the type of information and why we hold it.
For email subscribers, we will generally retain your subscription information while you remain subscribed. If you unsubscribe, we may retain limited information where necessary to record your preference not to receive further marketing communications or where required for legal or regulatory purposes.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. How do we protect your information?
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
Access to personal information is restricted to people who have a legitimate business need to access it.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
11. Cookies and similar technologies
Our Website uses cookies and similar technologies.
Some cookies are necessary for the Website to operate, while others may be used to understand how visitors use our Website, remember preferences or support marketing activities.
Where required, we will ask for your consent before placing non-essential cookies on your device.
For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.
12. Your data protection rights
Depending on the circumstances and the applicable legal requirements, you may have rights in relation to your personal information, including:
- The right to be informed about how we use your information;
- The right to access the personal information we hold about you;
- The right to ask us to correct inaccurate or incomplete information;
- The right to ask us to erase your personal information in certain circumstances;
- The right to ask us to restrict processing in certain circumstances;
- The right to object to certain processing, including processing based on legitimate interests;
- The right to data portability in certain circumstances; and
- The right to withdraw consent where we rely on consent as our lawful basis.
These rights are subject to certain exemptions and may not apply in every situation.
If you would like to exercise any of these rights, please contact us at info@uniti-heat.com.
13. Marketing communications
You can ask us to stop sending you marketing communications at any time.
If you receive email updates from us, you can unsubscribe using the unsubscribe link included in the email.
You can also contact us directly at info@uniti-heat.com to update your communication preferences.
14. Third-party websites
Our Website may contain links to other websites, including social media platforms and third-party websites.
This Privacy Policy only applies to Uniti Heat and our Website. We are not responsible for the privacy practices or content of third-party websites.
We recommend that you review the privacy policy of any third-party website you visit.
15. Children’s privacy
Our Website and services are intended for business and professional audiences.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
17. Complaints
If you have concerns about how we use your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Information about making a complaint can be found on the ICO’s website.
18. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:
Uniti Heat Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: info@uniti-heat.com
Telephone: 0203 8272 064