Operations & Maintenance
Is Your Network Performing as Designed?
High return temperatures, excessive heat loss and poorly performing HIUs translate directly into operational costs that erode margin for operators and increase bills for customers. Poor design decisions can mean excessive bills for residents, which can lead to complaints and Ofgem investigations into performance and efficiency.
Operations & Maintenance keeps performance visible on an ongoing basis. It monitors the data that actually drives these costs and flags underperformance early, giving you the independent evidence to act before issues turn into resident complaints, Ombudsman referrals or regulatory scrutiny.
Operations & Maintenance
What's Included
Operations & Maintenance keeps a network’s performance under review long after handover. Here’s what’s included:
- Operations & Maintenance keeps a network's performance under review long after handover. Here's what's included:
- Planned maintenance review
- 6-month performance checks
- Ongoing independent oversight to catch underperformance before it turns into complaints, Ombudsman referrals or regulatory scrutiny
Operations & Maintenance
Who This Is For
Property & Residential Developers
You have an ongoing interest in a network’s performance post-sale.
Housing Associations & Local Authorities
You’re managing resident expectations and Ofgem obligations across an operational portfolio.
Heat Network Operators
You’re seeking performance improvement and compliance support once a network is live.
Operations & Maintenance
FAQs
Here’s what clients most often ask about ongoing performance support.
What does post-handover monitoring actually check for?
It looks at data such as return temperatures, heat loss and HIU performance, the same factors that drive up operational costs and resident bills when they’re not being managed.
How often are performance checks carried out?
The service includes 6-month performance checks alongside ongoing data monitoring and planned maintenance review.
What happens if underperformance is identified?
Uniti works to identify the root causes behind underperformance and provides independent verification that the network is performing as designed, giving operators the evidence needed to act.
Can this be brought in for a network we didn't have Uniti involved with at handover?
Yes. Operations & Maintenance is designed for operators seeking performance improvement and compliance support regardless of who was involved at earlier stages.
GET IN TOUCH
Keep performance visible long after handover
Talk to us about ongoing monitoring and maintenance review for your network.