Your independent voice across every stakeholder, from vision to operation
Client Representation
RESPONSIBILITY, SPLIT ACROSS MULTIPLE TEAMS
Who's Actually Protecting Your Interests?
Design, build and commissioning on a heat network are typically delivered by different contractors and consultants, each responsible for their own scope. With delivery split across multiple teams, there’s no single point of accountability, and no role specifically tasked with keeping the whole project aligned to your original brief.
Oversight and accountability, start to finish.
What's Included
Client Representation puts an independent advocate in your corner for the full duration of the project. Here’s what that looks like in practice:
- Acting as your independent voice across all stakeholders throughout the project
- Holding contractors and consultants to account against your original brief, keeping delivery aligned to what was agreed rather than what's easiest to deliver
- Giving you the expertise to ask the right questions, understand the answers, and push back when required
- Managing the balance between contractor efficiency and long-term operability, so performance isn't sacrificed for speed or cost
- A single point of continuity and accountability across a lifecycle that otherwise cuts across multiple teams
For those who carry long-term responsibility.
Who This Is For
Property & Residential Developers
Delivering schemes under planning obligations means needing confidence that what’s specified is what actually gets built.
Housing Associations & Local Authorities
Managing a heat network portfolio means needing someone acting solely on your behalf, not the contractor’s.
Heat Network Operators
Inheriting long-term responsibility for a network’s performance means needing an independent check that it was delivered as promised.
Common questions
FAQs
Here’s what clients most often ask before bringing Uniti on board as their independent representative.
What does "independent" actually mean here?
Uniti has no commercial or contractual ties to the contractors, consultants or suppliers on your project. That structural independence is what lets us challenge any party, at any stage, without conflict of interest.
We already have a project manager and consultants. Why do we need this too?
Project managers and consultants are typically appointed by, or aligned with, delivery teams and their own commercial interests. Client Representation sits apart from that, focused solely on ensuring you get what you need rather than what’s easiest for contractors to deliver.
At what point in the project can Client Representation start?
It can be engaged at any point across the full lifecycle, from Vision through to Operation. The earlier it’s in place, the more opportunity there is to shape outcomes rather than correct them later.
What happens if we find a problem with a contractor mid-project?
Uniti provides the expertise to understand what’s gone wrong, ask the right questions, and support you in pushing back or holding the contractor to account, as demonstrated when supporting Aster Group in resolving outstanding issues at Grace House before final contractor payment.
GET IN TOUCH
Let's talk about your next scheme
Wherever your project is in its lifecycle, we’ll talk through how Client Representation could work for you.